FREQUENTLY ASKED QUESTIONS
General
How can I contact Sweet Darl'n customer support?
We are delighted to assist you! You can reach Sweet Darl'n customer support through various channels:
- Email: For general inquiries or order-related questions, you can email us at hello@sweetdarln.com.au. Our team will respond to your query promptly within 1-2 business days.
- Contact Form: On our website, you can fill out the contact form under the "Contact Us" section. Provide your name, email address, and message, and we'll get back to you as soon as possible within 1-2 business days.
- Phone: If you prefer a direct conversation, you can give us a call at 0412508288. While we do our best to answer all calls, if we're unavailable, please direct your inquiries via email for a prompt response.
Do you offer gift wrapping or personalized notes for orders?
At Sweet Darl'n, we endeavour to make every delivery and product feel like a special gift. While we do not offer gift packaging for our products, we have an exciting option for personalized notes. Customers can purchase a delightful selection of gift notes from our special collection //www.sweetdarln.com.au/collections/personalised-gift-note-cards. Add a heartfelt message to your order, and we'll include a personalised note to make your gift-giving experience even more memorable. Let's add a touch of sweetness to your thoughtful gesture! 🎁💌
Can I cancel or modify my order after it's been placed?
While we understand that circumstances may change, we kindly request that you carefully review your order before placing it, ensuring all details in the delivery address are accurate. We do our best to accommodate order cancellations or modifications; however, once the product has been shipped, we reserve the right to decline such requests if we are unable to complete them in a timely manner. If you need any assistance with your order, please reach out to our customer support team as soon as possible, and we'll do our utmost to assist you. Your satisfaction is our priority! 🛍️📦🌟
Can you accommodate bulk orders, for occasions or corporate gifting?Absolutely! We would be thrilled to be a part of your special occasions or cater to your corporate gifting needs. For bulk orders, such as weddings or major events, please email us at hello@sweetdarln.com.au at least 14 days prior to your desired pick-up date. In your email, kindly include the following details:
- The date you'd like the order for
- The quantities required
- Your desired flavours
Our team will work closely with you to ensure your order is customized to perfection, making your event or gifting experience extra special. Let us sweeten your moments with our delectable treats! 🎉🍰🎁
How can I stay updated on new product releases and promotions?We'd love to keep you in the loop on all the exciting happenings at Sweet Darl'n! To stay updated on our latest product releases and exclusive promotions, we encourage you to:
- Sign Up for our Email List: Join our sweet community by subscribing to our email list. By doing so, you'll receive firsthand updates on new product launches, limited editions, and special offers directly in your inbox.
- Follow us on Social Media: Follow Sweet Darl'n on our social media platforms, Be the first to know about our mouthwatering treats, behind-the-scenes stories, and fun-filled giveaways. 🌈🍬📧🎉
Payment and Checkout:
What payment methods do you accept?
At Sweet Darl'n, we want to make your ordering experience as convenient as possible. We accept the following payment methods:
- Credit and Debit Cards: We welcome payments made with major credit cards, including Visa, MasterCard, American Express, and Discover.
- Apple Pay and Google Pay: Enjoy the simplicity of Apple Pay or Google Pay for seamless transactions on compatible devices.
Your sweet treats are just a few clicks away with our secure and diverse payment options. Indulge in the goodness today! 🛍️💳🍬
Is my payment information secure?
Absolutely! Your payment information's security is of utmost importance to us at Sweet Darl'n. We take extensive measures to safeguard your data and ensure a secure shopping experience. We utilize industry-standard encryption technology to protect your payment details during transmission. Additionally, we do not store any credit card information on our servers, further enhancing the security of your payment data.🛡️💳🍬
Shipping and Delivery
What is the flat rate for non-chilled items within Australia?
For non-chilled items, we offer a flat rate of $15 for shipping across Australia.
How are shipping rates calculated for items sent with cold shipping or internationally?
Shipping rates for items sent with cold shipping or to international destinations are calculated based on the postcode of the delivery address.
What is cold shipping?
Please read our cold shipping page that inlcudes a list of avalible post codes https://www.sweetdarln.com.au/pages/cold-shipping?_pos=1&_sid=e49c45f69&_ss=r
Why is cold shipping more expensive?
Cold shipping takes a bit longer and costs a little more because we go the extra mile to keep your treats perfectly chilled during transit which, to be honest, is a logistical achievement. Cold shipping is necessary for many of our goodies and we believe it is worth it not to compromise on taste. With special packaging and priority handling, we ensure your goodies arrive cool and ready to enjoy. 🍬❄️
Can I combine non-chilled and cold shipping items in one order?
Absolutely! You can mix and match both non-chilled and cold shipping items in a single order, with shipping rates calculated accordingly.
When I check out, it says delivery isn't available?
We apologize for any inconvenience. If delivery isn't available, it may be due to our cold shipping service not reaching your location. However, you can still enjoy our regular items by removing all cold shipping items from your cart and proceeding to check out.
Do you offer international shipping?
Yes, we offer international shipping on many of our items with rates calculated based on the destination country and delivery address.
Does cold shipping deliver internationally?
Unfortunately, cold shipping is not available for international deliveries at this time. However, we do offer international shipping for our non-chilled products.
How can I estimate my shipping costs?
Add items to your cart and proceed to checkout. Enter your delivery postcode, and shipping rates for your items will be displayed. Rates vary depending on the products, and your postcode.
How long does shipping usually take?
Shipping times vary depending on the delivery location and chosen shipping method. Non-chilled items within Australia typically take 5-10 days. For cold shipping or international orders, delivery times may vary.
What happens if I'm not home to receive the delivery?
Our couriers will leave the package in a safe place if you're not home. For cold items especially, it's recommended to bring them inside as soon as possible Sweet Darl’n is not responsible for orders that are heat damaged
Do you offer pick-up options?
Yes! We offer local pick-up from our Cheltenham store for website orders. Select local pick-up at checkout.
Ingredients and storage:
Are your marshmallows suitable for vegetarians or vegans?
Unfortunately, we do not offer any vegetarian or vegan options for our marshmallows at this time.
Are your marshmallows halal?
Our marshmallows are not Halal.
Do you offer gluten-free marshmallows?
Currently, we do not have any gluten-free options available for our marshmallows.
Are your products nut-free?
No, some of our products contain nuts specifically. For other products, while they may not contain nuts as ingredients, please be aware that they are made in a kitchen where other products with nuts are produced. As a result, there is a potential risk of cross-contamination.🥜🚫🍬
Do you have a pick-up option?
|Yes! We offer local pick-up from our Cheltenham store on orders placed via the website. Select local pick up at check out.
How do I store your marshmallows?
Store them in an airtight container in a cool place for several weeks.
How should I store my Wagon Wheels?
To maintain the freshness and quality of your Wagon Wheels, we recommend storing them in a cool and dry place. An airtight container is ideal for keeping them at their best. Avoid exposure to direct sunlight or high temperatures, as it may affect the texture and taste. Enjoy your Wagon Wheels within 3-4 weeks from the purchase date for the ultimate delectable experience! 🍪🌈🌼
How should I store my Bikkie Batter?
For optimal freshness and taste, please store your Bikkie Batter in the refrigerator below 5 degrees Celsius.🍪❄️🌟
How should a store my Bikkie Batter/ Chilled products?
To keep your Bikkie Batter fresh and delicious, we recommend storing it in the refrigerator. We recommend taking your Bikkie Batter out of the fridge for a bit before eating to make is soft and scoopable. 🍪🌟
Do you do wholesale?
Yes, we do wholesale! For wholesale inquiries, please contact us at hello@sweetdarln.com.au.
Have more questions? Feel free to reach out, and we'll be delighted to assist you🌈🍬💌